Kanav Mata
Consultant at EHL Advisory Services
Customer Service Recovery: Turning Discontent into Loyalty
Failures in customer service are inevitable. Whether you’re just starting your hospitality business or are working as a...
Kanav Mata
Reading Time: 6 min
Customer Service Recovery: Turning Discontent into Loyalty
Failures in customer service are inevitable. Whether you’re just starting your hospitality business or are working as a...
Kanav Mata
Reading Time: 6 min
Setting customer service goals: 4 steps to excellence
The importance of service excellence Did you know that 97% of global consumers view customer service as an important factor in...
Kanav Mata
Reading Time: 4 min
Service design and delivery process: 4 success factors
An efficient and effective Service design helps businesses work toward the goal of service excellence. A good way to understand...
Kanav Mata
Reading Time: 4 min
How to Achieve Service Excellence: 7 Critical Steps
The dictionary defines “Experience” as “an event or occurrence which leaves an impression on someone”. In my early days as a...
Kanav Mata
Reading Time: 3 min
How to measure service excellence? 6 KPIs
A happy customer is a loyal customer It’s a fact: businesses need their customers more than the customers need their business....
Kanav Mata
Reading Time: 4 min
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Renting out hotel rooms by the hour to boost your revenue
Renting out hotel rooms by the hour is nothing new and has traditionally been associated with the world's oldest profession, or...
Kanav Mata
Reading Time: 3 min