Why do so many students come to study in Switzerland?
Speaking of Switzerland, if you have never been here before, what would you say Switzerland is like? A country with stunning...
EHL Insights
Reading Time: 4 min
Women in Leadership: Building Self-Confidence
Although more than 60 percent of EHL’s current students are female, reaching the C-suite is still a problem, as only 17 percent...
Dr Sowon Kim
Reading Time: 3 min
5 customer service soft skills for sales and complaints
Customer service sales and complaints are often treated as two entirely different skill sets. However, the truth is, closing a...
Martin Jeffrey
Reading Time: 2 min
Do I have the right soft skills for the hospitality industry?
First of all, as opposed to many other career paths, which require a narrower focus, to be successful in hospitality, it is a...
Frank Giannotti
Reading Time: 2 min
The Role of Communication Skills in the Hospitality Industry
The hospitality industry is undergoing a profound transformation. What was once centered purely around efficiency, convenience,...
Frank Giannotti
Reading Time: 7 min
What is a bartender?
Frank Sinatraonce said: “Alcohol may be man's worst enemy, but the bible says love your enemy.” The reality is that there will...
Sybille Geiser
Reading Time: 2 min
How to interview like a pro?
How to mentally prepare for your interview by gathering knowledge? Whether you have a week or a day to prepare for an interview,...
EHL Insights
Reading Time: 4 min
5 essential customer service soft skills to establish rapport
No matter your industry or your role, there are certain customer service soft skills that everyone who works in a retail or...
Martin Jeffrey
Reading Time: 1 min
Why you need verbal & non-verbal communication skills?
To find career success, you need to understand how verbal and non-verbal communication work together in the employment...
Frank Giannotti
Reading Time: 3 min
Health spa: lessons from 3 Swiss luxury hotels
Switzerland has a long history of medical hospitality going back to the days of the tuberculosis sanatoriums, as immortalised in...
Marcel Butchey
Reading Time: 4 min