Service Employee engagement and empowerment: one size doesn't fits all
Intuitively there is a lot that speaks in favor of empowerment. Service contexts are notoriously dynamic, uncertain, and time...
Dr Steffen Raub
Reading Time: 3 min
Digital Detox Travel: A Complete Guide
The average person checks their phone over 100 times per day, creating a constant cycle of digital stimulation that leaves little...
EHL Insights
Reading Time: 6 min
A simple guide to email etiquette
Today, more than ever before, communication takes place from our devices and computers rather than face to face. One of the main...
EHL Insights
Reading Time: 1 min
Adaptive leadership: How to deal with consequential changes?
In the past, we used to see leaders as men with strong personalities, kind of the hero image implementing their will on...
EHL Insights
Reading Time: 4 min
Effective Leadership Skills: The Power of Self-Awareness
How do you develop effective leadership skills especially when you’re a busy executive holding a demanding role? At EHL, as part...
Dr Steffen Raub
Reading Time: 2 min
Why is body language so important?
Have you ever noticed when someone’s behavior shows is completely inconsistent with what he says? Or, have you ever felt hard to...
Frank Giannotti
Reading Time: 3 min
Future of Work: Key Insights & Challenges
Work today looks very different from what it did even a few years ago. Leaps in technology, demographic shifts, and changing...
Stuart Pallister
Reading Time: 6 min
From a hotelier to a banker
It may sound absurd to you if a hospitality student wants to work for banks such as UBS? However, it is feasible and indeed...
EHL Graduate School
Reading Time: 5 min
Gender Diversity - a True Value Added for Companies
According to a recent white paper by the Hospitality Industry Pipeline (HIP) Coalition, the workforce in the tourism and...
Dr Jean-Philippe Weisskopf
Reading Time: 3 min
How to Foster Positive Change in a Shifting Cultural Landscape
At an international conference on knowledge, culture, and change in organizations held recently in Germany, Dr Peter Kell,...
Dr Laura Zizka
Reading Time: 3 min