Covid-19 communication: how to win back trust and create safe-havens
The key to building and regaining trust with your stakeholders, employees and customers is to be transparent and keep...
EHL Insights
Reading Time: 4 min
Managing Overtourism
What, for you, makes an ideal vacation? Being alone in a beautiful spot or sharing the experience with loved ones? More likely...
Dr Peter Varga
Reading Time: 4 min
More than a Pretty Playlist: Music as a Strategic Marketing Tool
These days, fine-tuning your musical decor in harmony with your venue is becoming a big song and dance. To quote digital analyst...
Beatrice Venturini
Reading Time: 6 min
3 effective People Management strategies for COVID-19
An industry of people taking care of people; Ladies and Gentlemen Serving Ladies and Gentlemen; People, Product and Profit....
EHL Insights
Reading Time: 6 min
5 language skills critical for communication with customers
Some skills are learned on the job, others in hospitality classwork, and others from a general educational background. Language...
Renata Willi
Reading Time: 2 min
6 Actions Taken by Chinese Hoteliers following the Coronavirus Crisis
“Cities in China are carefully easing strict prevention measures and access restrictions based on advancements in local public...
EHL Insights
Reading Time: 5 min
Psychology can be used to improve your hospitality skills
Psychology offers much more than help solving personal problems. In the hospitality industry, psychology can play an integral...
Frank Giannotti
Reading Time: 4 min
How Hospitality and Retail can Survive the Coronavirus Shutdown
Policy makers around the world have enforced an unprecedented shutdown of public life to slow down the spread of the coronavirus....
Dr René-Ojas Woltering
Reading Time: 4 min
COVID-19: Hotel Real Estate in a Turbulent Macro-Economic Environment
Would you invest your money and time in a hotel project? Once more, the world is hit by a crisis, a pandemic this time, which...
Jochen de Peuter-Rutten
Reading Time: 2 min
An Initial Checklist for Temporary Hotel Closures
During the COVID-19 crisis, many hotels will unfortunately have to stop their operations and close temporarily. This can be out...
EHL Insights
Reading Time: 5 min