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Hospitality

Operational performance, guest expectations, and service strategy. 

Restaurants reopening: An overview from Lausanne, Switzerland

On Monday 11th May, restaurants and bars were among the few public establishments in Switzerland allowed to reopen. The move was...
EHL Faculty
Reading Time: 4 min

Singapore: The Reasons Behind Its Economic Success

In May 2019, IMD issued the last World’s most competitive economies and Singapore ranked first. Now, what are the factors that...
EHL Faculty
Reading Time: 3 min

Hotel industry trends: The near future report

What might the hotel industry expect over the coming months? We do not have a crystal ball, however there is enough data...
Pierre Verbeke
Reading Time: 4 min

Key Drivers of Brand Relevance in the Hospitality Industry

Brand relevance refers to the degree to which a brand remains meaningful and compelling to its target audience. In the...
Kimberly Yoong
Reading Time: 5 min

Hotel Reopening Strategy: Key Considerations

Reopening a hotel after prolonged closure can be incredibly challenging. Whether the shutdown was due to global disruption,...
Kimberly Yoong
Reading Time: 4 min

Hotel brands: How to find a suitable hotel operator?

How to guarantee sustainable success and high profitability? How to implement a predefined brand model to the business? How to...
Jochen de Peuter-Rutten
Reading Time: 2 min

Covid-19 and the Ensuing Design Changes to Hospitality Spaces

An interview with Monika Moser, Regional Managing Director at Wilson Associates, specialists in innovating hospitality...
Beatrice Venturini
Reading Time: 3 min

What is dematerialization?

What is dematerialization? Dematerialization is the process of converting a physical asset into a digital or electronic form. ...
Youri Sawerschel
Reading Time: 2 min

Best HR Practices in the Hospitality Industry

In hospitality, success doesn’t start at check-in. It starts behind the scenes, with a dedicated workforce that takes pride in...
Alex Sogno
Reading Time: 8 min

The Hospitality industry and education following Covid-19

A realistic, yet optimistic overview of how the hospitality industry and institutions will adapt, survive and re-emerge from the...
Marc Schnerr
Reading Time: 5 min