Meaning of Sustainable Tourism: A Simple Guide
Every single second, more than 30 tourists arrive at their destination worldwide. As UN Tourism forecasts approximately 1.8...
Samuel Wich
Reading Time: 7 min
Delivering Service Excellence: 5 Lessons from Ritz-Carlton
When you opt for a five-star hotel, you expect luxury. Marble, not granite. Silverware, not stainless steel. Crystal rather than...
EHL Graduate School
Reading Time: 4 min
Catering to Asian guests' preferences
On January 22nd, 2023, millions of people around the world will be gathering to ring in the Lunar New Year – this year honoring...
Dr Meng-Mei Maggie Chen
Reading Time: 2 min
Net Zero Methodology for Hotels: An Overview
Eco-conscious travelers are reshaping the hospitality industry, and what they're looking for has grown considerably more...
EHL Insights
Reading Time: 9 min
Destination Medical Center: Beyond the Standalone Clinic
We are living in the age of information accessibility, in a time when booking a flight is as simple as click, click, click. We...
EHL Insights
Reading Time: 4 min
Towards a sustainable hospitality industry
Sustainability may be a buzzword to some in the hospitality industry, but to others it is a way of life. It focuses on the idea...
EHL Insights
Reading Time: 3 min
Service Recovery in the Airline Industry
Led by the team of Associate Professor Dr. Reza Etemad-Sajadi, this research assesses the impact of airline passengers’...
Dr Reza Etemad-Sajadi
Reading Time: 4 min
Circular Economy in the Tourism Sector
The economy was pictured until recently as linear, with a strong tendency to satisfy the consumers’ needs with brand new...
Dr Luciano Lopez
Reading Time: 5 min
Airline Passenger Loyalty: The Importance of Pre-Flight Touchpoints
Led by the team of Associate Professor Dr. Reza Etemad-Sajadi, this research aims to investigate direct and indirect effects of...
Dr Reza Etemad-Sajadi
Reading Time: 4 min
Experiential Retail: Are Hotels Replacing Flagship Stores?
Gone are the days when customers would just walk into your store, buy your product and leave. Why? Because they can do just that...
Jennifer Luo
Reading Time: 2 min