How luxury hotels cater to the unique customer experience?
When you think of luxury hotels, what comes to mind? Is it a mountain of soft pillows and ultra-high thread count sheets, a...
EHL Insights
Reading Time: 3 min
How to respond to online negative hotel reviews?
The percentage of travelers who book their trip online is growing every year. As a consequence, it is becoming extremely...
EHL Insights
Reading Time: 2 min
Inside Aman Hospitality: The Art of Service & Seclusion
Few hotel brands inspire as much devotion and curiosity as Aman. Since its founding in 1988, the company has quietly cultivated a...
EHL Insights
Reading Time: 11 min
Living to eat: A career in the culinary arts
Some people eat to live, while others live to eat. If the latter part of that sentiment resonates with you, it may be a sign that...
EHL Insights
Reading Time: 2 min
Dessert or the enemy of restaurant profitability
Who doesn’t enjoy relaxing over a scrumptious dessert after a fine meal or even a casual lunch? However, many of us may not...
EHL Insights
Reading Time: 3 min
Guest-Facing Technology: Transforming Hospitality
Guest-facing technology is changing the way people experience hotels and we're here for it. Instead of relying solely on staff,...
EHL Insights
Reading Time: 4 min
Room service just got better: Meet Dash, the room service robot
If you call room service for a toothbrush or a midnight snack at InterContinental Group's Crowne Plaza San Jose - Silicon Valley,...
EHL Insights
Reading Time: 2 min
What does the future of hospitality hold?
Ecole hôtelière de Lausanne has been the future of hospitality since 1893. A hoverboard. A room service robot. A virtual reality...
EHL Insights
Reading Time: 1 min
What does it really mean to be a sommelier?
If you are a wine enthusiast, you have probably heard or even seen the movie “Somm” launched in 2013 which follows four...
EHL Insights
Reading Time: 1 min
The 5 C’s: A new definition of luxury travel
As global wealth expands, and new inbound and outbound markets continue to emerge, the luxury travel industry faces disruption...
EHL Insights
Reading Time: 2 min