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Emotional Intelligence

Hard and soft skills
Emotional Intelligence

Hard and soft skills: striking the right balance for career success

Loyal to my Jura origins, I often compare the world of education to the complex mechanism of a Swiss watch. Indeed, precision and...
Michel Rochat
Reading Time: 4 min
Hospitality skills: Foundation for high emotional intelligence (EQ)
Emotional Intelligence

The Emotional Intelligence Skills List for Hospitality

Dealing with guests isn't always easy. They can be demanding, rude, unclear, and a whole range of other unpleasant things that...
EHL Insights
Reading Time: 10 min
emotional intelligence
Emotional Intelligence

Emotional intelligence: a blessing or a curse?

An historical excursus This year, emotional intelligence (EI) celebrates its 30th anniversary. It was 1990 when Peter Salovey and...
EHL Graduate School
Reading Time: 7 min
How to improve soft skills
Emotional Intelligence

How to Improve Soft Skills: A Practical Guide

In today’s job market, soft skills are non-negotiable. Employers are increasingly looking beyond technical expertise to find...
Frank Giannotti
Reading Time: 8 min
Emotional skills: the key to hotel customer loyalty in 2030
Emotional Intelligence

Emotional skills: the key to hotel customer loyalty in 2030

Why is customer loyalty so important to hotels? Achieving customer loyalty is the holy grail of hoteliers. This is because loyal...
Frank Giannotti
Reading Time: 3 min
Soft Skills Training: Why Businesses Should Invest in It
Emotional Intelligence

Why Businesses Should Invest in Soft Skills Training

“Adulting”: Going to work. Remembering to submit your tax return. Putting out the garbage. Hoovering before the dust bunnies form...
Rebecca Liu
Reading Time: 1 min
Can soft skills really be taught?
Emotional Intelligence

Can soft skills really be taught?

Soft skills are one of the top things employers look for when hiring, yet these skills aren't part of many educational programs.
Frank Giannotti
Reading Time: 3 min
5 customer service soft skills for sales and complaints
Emotional Intelligence

5 customer service soft skills for sales and complaints

Customer service sales and complaints are often treated as two entirely different skill sets. However, the truth is, closing a...
Martin Jeffrey
Reading Time: 2 min
5 essential customer service soft skills to establish rapport
Emotional Intelligence

5 essential customer service soft skills to establish rapport

No matter your industry or your role, there are certain customer service soft skills that everyone who works in a retail or...
Martin Jeffrey
Reading Time: 1 min
Why empathy skills are crucial for hoteliers
Emotional Intelligence

Why empathy skills are crucial for hoteliers

Empathy refers to the ability to understand and share the feelings of others. In order to fully appreciate the importance of...
Daniel Ciapponi
Reading Time: 3 min
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