Olivier Verschelde
Head of Service DNA - Senior Consultant at EHL Advisory Services
Customer Experience: A Game-Changer For The Luxury Watch Industry?
At a Glance Luxury watch brands have developed a customer experience model built around exclusivity, personalization,...
Olivier Verschelde
Reading Time: 9 min
An introduction to Service Design
Although service-oriented organizations now comprise 80 percent of the economy in developed countries, a surprising number of...
Olivier Verschelde
Reading Time: 4 min
Service Design: A Complete Overview
Behind every smooth hotel check-in, intuitive mobile app, or efficient healthcare visit lies careful planning that connects...
Olivier Verschelde
Reading Time: 5 min