Frank Giannotti
Lecturer and International Career Coordinator at EHL Passugg
How Practice Builds Soft Skills in Hospitality
In any trade or area of knowledge, there are two kinds of skills--hard skills and soft skills. Hard skills are usually technical...
Frank Giannotti
Reading Time: 3 min
Why young hoteliers will have the happiest jobs in 2030?
For many young professionals, the idea of starting a career in hospitality may seem daunting. The life of a hotelier is often...
Frank Giannotti
Reading Time: 4 min
Boost your social and emotional intelligence skills profile
Emotional intelligence (EQ) has been linked to everything from leadership talent and career success to health, happiness, and...
Frank Giannotti
Reading Time: 2 min
Why is body language so important?
Have you ever noticed when someone’s behavior shows is completely inconsistent with what he says? Or, have you ever felt hard to...
Frank Giannotti
Reading Time: 3 min
Skills needed for hospitality management: 4 books to read
Working in the hospitality industry, or as a manager in any service industry requires a number of hospitality management skills....
Frank Giannotti
Reading Time: 2 min
The effect body language can have on your life & career
Have you ever been in a situation where you felt that what a person was saying completely contradicted the way they were acting?...
Frank Giannotti
Reading Time: 3 min
New Roles and Duties for Front of House Staff
It should not come as news that changing technology is disrupting many industries, including hospitality. From complimentary...
Frank Giannotti
Reading Time: 3 min