Frank Giannotti
Lecturer and International Career Coordinator at EHL Passugg
Psychology can be used to improve your hospitality skills
Psychology offers much more than help solving personal problems. In the hospitality industry, psychology can play an integral...
Frank Giannotti
Reading Time: 4 min
Emotional skills: the key to hotel customer loyalty in 2030
Why is customer loyalty so important to hotels? Achieving customer loyalty is the holy grail of hoteliers. This is because loyal...
Frank Giannotti
Reading Time: 3 min
Can soft skills really be taught?
Soft skills are one of the top things employers look for when hiring, yet these skills aren't part of many educational programs.
Frank Giannotti
Reading Time: 3 min
How living and learning abroad makes you a better entrepreneur?
Seventy-two percent of companies on the S&P 500 reported some amount of international revenue, which means that today,...
Frank Giannotti
Reading Time: 3 min
Do I have the right soft skills for the hospitality industry?
First of all, as opposed to many other career paths, which require a narrower focus, to be successful in hospitality, it is a...
Frank Giannotti
Reading Time: 2 min
The Role of Communication Skills in the Hospitality Industry
The hospitality industry is undergoing a profound transformation. What was once centered purely around efficiency, convenience,...
Frank Giannotti
Reading Time: 7 min
Why you need verbal & non-verbal communication skills?
To find career success, you need to understand how verbal and non-verbal communication work together in the employment...
Frank Giannotti
Reading Time: 3 min
Customers expectations and perceptions of service quality
Customers expectations and perceptions can be influenced It has been established that beliefs and emotional dispositions...
Frank Giannotti
Reading Time: 2 min
How Hospitality Skills Make You a Better Manager?
Managementin the world of hospitality can be complicated. Not only does a manager have to take care of keeping a business, or...
Frank Giannotti
Reading Time: 3 min
Importance of practical training for a hospitality management career
Young people contemplating a hospitality management education should be aware of the importance of getting a thorough grounding...
Frank Giannotti
Reading Time: 3 min