How does Service Excellence for youngsters alter Customer Care
Millennials and generation Z, our future big spenders, are more and more interested in the experience-driven economy. Adjusting...
EHL Graduate School
Reading Time: 2 min
Emotional intelligence: a blessing or a curse?
An historical excursus This year, emotional intelligence (EI) celebrates its 30th anniversary. It was 1990 when Peter Salovey and...
EHL Graduate School
Reading Time: 7 min
Delivering Service Excellence: 5 Lessons from Ritz-Carlton
When you opt for a five-star hotel, you expect luxury. Marble, not granite. Silverware, not stainless steel. Crystal rather than...
EHL Graduate School
Reading Time: 4 min
Luxury products and hotels – a good mix?
At first glance, it would seem to be a natural symbiosis - luxury products enhancing luxury hotels. However, the history of...
EHL Graduate School
Reading Time: 3 min
Independent Hotels: An Action Plan to Win the Direct Booking
With the explosion of the “digital way of life”, the traveler’s customer journey has become increasingly complex, which...
EHL Graduate School
Reading Time: 5 min
Is Service Excellence the New Marketing Excellence Definition?
While hospitality brands once relied on emotive visuals, catchy slogans, and mass media advertising to influence consumer...
EHL Graduate School
Reading Time: 6 min
Eyjafjallajökull: The Volcano That Erupted Icelandic Tourism
In April 2010, Eyjafjallajökull, a volcano in southern Iceland, began spewing several kilometres of volcanic ash into the...
EHL Graduate School
Reading Time: 6 min
Data Security in Hospitality: Risks and Best Practices
Information security is a pivotal aspect of many industries, not least the hospitality industry due to the nature of the data...
EHL Graduate School
Reading Time: 3 min
How Six Senses Yao Noi, Thailand Brings Integrated Wellness to Life?
The wellness industry continues to be one of the most crucial segments of global tourism. As consumers are increasingly turning...
EHL Graduate School
Reading Time: 3 min
From a hotelier to a banker
It may sound absurd to you if a hospitality student wants to work for banks such as UBS? However, it is feasible and indeed...
EHL Graduate School
Reading Time: 5 min