Franck Louveau
Consultant - Service DNA at EHL Advisory Services
Top Customer Service Trends Of 2026
As customer expectations evolve and AI reshapes interactions, customer service matters more than ever, and the hospitality...
Franck Louveau
Reading Time: 11 min
How to spot promising new opportunities during service design
The hospitality and service industry involves developing and adapting solutions and services that create better value and user...
Franck Louveau
Reading Time: 5 min
8 Reasons Why Service Excellence should be the goal of customer service
Customers' expectations are higher than ever. Technology has empowered them with ways to research companies, compare products and...
Franck Louveau
Reading Time: 6 min
The importance of the Service Profit Chain
The Service Profit Chain establishes relationships between profitability, customer loyalty, and employee satisfaction, loyalty,...
Franck Louveau
Reading Time: 7 min
Servant Leadership: What type of leader are you?
Engaging in servant leadership can promote empowerment in your employees and secure better outcomes for your business. Are you...
Franck Louveau
Reading Time: 4 min
What is Service Culture?
You may have heard how important service culture is, especially in the hospitality industry. But what exactly is service culture,...
Franck Louveau
Reading Time: 4 min
What is SOP - Standard Operating Procedure?
When you have an idea to start a business, you create a business plan to describe the goals of your company and how you plan to...
Franck Louveau
Reading Time: 5 min
Customer service experience examples: from customers to Superheros
Are you wondering what some of the best customer service experience examples are?Among companies with excellent customer...
Franck Louveau
Reading Time: 5 min
.jpeg?width=390&height=273&name=Customer-Service-Goals%20(2).jpeg)
THE Service Excellence Guide: from Service Design to Service Recovery
What is Service Excellence and why is it such a big deal? Learn more about this key hospitality ingredient with Hospitality &...
Franck Louveau
Reading Time: 10 min
Why is Service Culture important?
As EHL Advisory Services would have you know, “developing a Service Culture is an imperative”. But what is it that makes service...
Franck Louveau
Reading Time: 2 min