Daniel Ciapponi
Senior Lecturer at EHL Passugg
The Skills Gap in the Hospitality Industry
Labor is the biggest single cost for hospitality institutions, yet many hotel and tourism industry employers are facing an...
Daniel Ciapponi
Reading Time: 3 min
5 Must read blogs on Hospitality Sustainability
Sustainability is a major issue as people are becoming more and more concerned about how we use natural resources and protect the...
Daniel Ciapponi
Reading Time: 4 min
It's the destination not the hotel!
Hotel school students and even professors often forget that tourists, whether travelling for business or leisure, are drawn to...
Daniel Ciapponi
Reading Time: 3 min
Why empathy skills are crucial for hoteliers
Empathy refers to the ability to understand and share the feelings of others. In order to fully appreciate the importance of...
Daniel Ciapponi
Reading Time: 3 min
What are some hidden facts about the hotel industry that may surprise you?
Today’s hotel sector has evolved into a web of complex structures that are little understood by the general public. Do the...
Daniel Ciapponi
Reading Time: 2 min
Want to be a hotel entrepreneur? The hospitality skills you need
In recent years, the hospitality industry has transformed. There's more competition than ever, including from vacation rental and...
Daniel Ciapponi
Reading Time: 3 min
Hotel Consolidation: Marriott’s Playbook for Portfolio Management
The hotel industry has long been shaped by mergers and acquisitions, with Marriott’s 2016 acquisition of Starwood Hotels &...
Daniel Ciapponi
Reading Time: 5 min
The growing importance of storytelling as a hospitality skill
Choir singing, storytelling and theatre combine with selected delicacies at the evening event “The Flying Cow" to create an...
Daniel Ciapponi
Reading Time: 3 min
4 new types of tourism
Traveling is one of the most effective ways of exploring a place, culture or a destination. There are various types of tourism...
Daniel Ciapponi
Reading Time: 2 min
Why storytelling is a crucial hospitality skill
Storytelling skills can create the unique magic and authenticity of exclusive hospitality events. But what power does...
Daniel Ciapponi
Reading Time: 3 min