EHL Hospitality Insights

How Innovative Mindset Creates Brand Value in Ultra-Luxury Retail

Orphée BALTUCH — Tue, 19 May 2026 16:01:00 GMT

Clients are not just buying a product. They are buying into the quality of the encounter. And if the luxury customer service falls short, they will take their business elsewhere without a word.

Hospitality in Healthcare: How to Improve Patient Experience

Emma.Napankangas@ehl.ch (Emma Näpänkangas) — Fri, 15 May 2026 14:52:10 GMT

Healthcare touch points, such as a hospital stay, are some of the most vulnerable moments in a person's life. While the quality of the medical care that is delivered is of utmost importance, research increasingly confirms that how patients feel throughout their healthcare experience has a direct and measurable impact on treatment outcomes and trust. Implementing hospitality principles in healthcare can significantly improve patient experience.

Hotel OTAs: Their Business Model Explained [With Complete List]

Emma.Napankangas@ehl.ch (Emma Näpänkangas) — Thu, 14 May 2026 07:30:30 GMT

The hotel industry’s relationship with online travel agencies (OTAs) has evolved from being a matter of convenience to a necessity, and increasingly, a source of tension.

Hospitality Associations: Leading Hotel and Tourism Industry Organizations

Abigail Ward — Tue, 12 May 2026 08:24:30 GMT

Hospitality associations are often known for their industry reports and annual conferences, but behind those visible touchpoints lies something much more important: a global network that helps advance the hotel and tourism industry. Hospitality associations influence practically every area of the industry, from shaping policy to fostering professional development and solving industry challenges. For hotel leaders and hospitality professionals from all branches of the industry, joining the right organization can unlock valuable insights, partnerships, and career opportunities.

Boutique Hotels Defined: Unique Experiences & Differences

Emma.Napankangas@ehl.ch (Emma Näpänkangas) — Mon, 27 Apr 2026 15:38:54 GMT

Travelers are increasingly seeking authenticity and local immersion. Boutique hotels can better meet this demand than large, often impersonal, branded hotels.

Hotel Customer Journey: The Guest Experience Guide

Emma.Napankangas@ehl.ch (Emma Näpänkangas) — Tue, 21 Apr 2026 07:50:02 GMT

A guest's relationship with your hotel begins long before they step through your doors, and extends far beyond checkout. Understanding the hotel customer journey is foundational to being competitive in the hospitality industry.

Different Types of Hotel Room: Classifications Explained

Stephanie Clemo — Thu, 09 Apr 2026 07:46:50 GMT

Inventory remains the most perishable asset in hospitality, yet hotel room type classification is often the most underutilized lever for growth. In the modern landscape, room categorization has transcended its origins as a back-of-house administrative setup to become a core revenue strategy. The way a property defines, segments, and markets its rooms now directly dictates its distribution efficiency, bottom line, and long-term asset value.

Foodservice Supply Chain: Manage Complexity to Protect Performance

Paulina Schmidt — Thu, 02 Apr 2026 09:26:28 GMT

As a leader in hospitality, you know that the foodservice supply chain is no longer simply about purchasing products at the right price anymore. With rising volatility, tighter traceability requirements, and growing operational complexity, sourcing decisions now directly affect profitability, staff pressure, and guest satisfaction. While these pressures are likely to be felt daily, their structural causes are often less visible. Together, they point to a broader shift in how foodservice supply chains function and to a tougher question for operators: how do you protect margins, maintain quality, and stay in control as expectations rise?

Lifestyle Hotels: Catering to Modern Traveler Preferences

Stephanie Clemo — Wed, 01 Apr 2026 11:46:19 GMT

The global lifestyle hotel market has grown rapidly in recent years, valued at $68.3 billion in 2024 and projected to reach $123.3 billion by 2033. Today's modern traveler's expectations are more than just a bed to sleep – they desire experiences that resonate with their personal values, aesthetics, and lifestyles. A new category of hotels has emerged from this evolving demand: lifestyle hotels, a unique blend of design, technology, and local cultures.

AI in Foodservice: Operational Value and What It Requires

Paulina Schmidt — Wed, 04 Mar 2026 15:28:20 GMT

Whether you're for or against it, AI in the foodservice industry is seeing rapid adoption. Debates around AI in the foodservice industry have accelerated in recent years, but what is now crucial is clarity. In this article, you will learn where AI can actually create operational value, see how the business context shapes what “good” AI use looks like, and understand what leaders like yourself are invited to change to ensure your business is future-proof.